Comments on: iTunes Purchases Won’t Play on iPhone: Reset Your Iphone

By: k-k

k-k — Sat, 11 Jun 2011 16:07:14 +0000

I had previously put songs on my Iphone 4 with my husband’s account at Itunes and now created my own account. My songs I just purchased on my account will not go to my phone. How do I get to use all of these songs?

By: Wendy

Wendy — Tue, 07 Jun 2011 19:30:20 +0000

THANK YOU!! This worked like a charm.

By: peeoeey

peeoeey — Wed, 29 Dec 2010 14:45:00 +0000

I had the same problem on my iphone 3gs. i was running software version 4.2.1 and had itunes version 10.1..0.56. when i brought songs off of the itunes store on my computer, and then synced and tried to play on my iphone, the album artwork would show for a couple of seconds and then just skip song. I rang apple and they said my 90 day phone support had run out so i either had to pay £25 for a one time phone support session or go into my local apple shop (miles away)

SOLUTION.

(1) The file i was trying to play was an m4a file- the iphone is supposedly able to play this file (obviously not)

(2) to find out if the song is an m4a file, go onto itunes, right click a song, get info, and at the bottom where is says ‘where’ should be the location of the song on your pc and the type of file at the end

example: c:\Users\mrexample-pc\music\itunesmedia\music\foals\antidotes1 the french open.m4a

(3) if the file is m4a or any other kind, try converting it to mp3 easily with itunes.

all you have to do is select the songs you want to convert (Ctrl+Left Click) and right click and click ‘create mp3 version’. a duplicate file will appear in an mp3 format.

(4) delete the m4a file unless you sync using playlists.

Hopefully you are done. I hope this helps- i spend hours trying to find an answer.

By: Jeremiah

Jeremiah — Thu, 09 Sep 2010 04:12:44 +0000

I’m having the same problem too. I purchased and downloaded an album from iTunes on my iPhone this morning, the music played fine all day from the phone; now after this evening’s sync and transfer to my laptop’s iTunes none of these new songs will play on my phone. Anyone have any ideas?

By: wyatt

wyatt — Mon, 05 Jul 2010 18:01:49 +0000

I’ve had the same problem. Tried a reset, a software up load but no luck.
However, some of my purchases in the last two years work, but any before that wont play on my iphone, but they work fine on my ipod, and my computer.

By: Ceciliy

Ceciliy — Mon, 15 Feb 2010 19:22:33 +0000

I have a new 3GS and the resetting doesn’t work for me either.

The songs play fine on my laptop.

On the other hand I have some songs purchased on my laptop, that I can only play at my iphone.

Could it be some DRM issue, even though its the same account on the wo devices, that somehow you can only play it one place or another?

By: Jeff G

Jeff G — Mon, 07 Sep 2009 14:30:26 +0000

I have a similar problem. The ringtone sounds fine, so it is not the speaker. The music plays fine if I insert the iphone into a dock, so the music is still there ….it must be some setting.
I tried reseting the phone, as mentioned in the previous log…that didn’t work either.
When I wake or turn on the phone there is a message, “This accessory is not made to work with an Iphone, do you want to turn on airplane mode?”. This indicates to me that the phone thinks it is connected to some device and is sending the “sounds” to that non-existant device, rather than to the iphone speaker.
Does anybody have any suggestions about what I can do to fix this?

By: amy

amy — Fri, 01 Aug 2008 17:25:55 +0000

Hi — I tried this on my new 3G, and it didn’t work. Any other suggestions? I’ve checked the boxes under the music tab, etc. They will play on my computer, but won’t transfer.
thanks!