iTunes Purchases Won’t Play on iPhone: Reset Your Iphone
Currently, we cannot play ANY songs (hundreds of songs) that have been purchased from iTunes on our iPhone. Effectively, all orders from the past few years do not work on our iPhone.
However they do work in iTunes on our G4 running 10.5.4 OS and our new MacBook (4,1) purchased in February 2008. Both machines are running iTunes 7.7 with iPhone firmware 2.0. (5A347).
We are also running/syncing this iPhone on both machines (which maybe isn’t a good idea. We’re just not sure about that.).
The two computers (the G4 desktop and macbook) are the only two authorized to play our itunes music. We are awaiting an answer from Apple Support and will follow up here.
Update on 7/22: The iTunes music now works on our iPhone. The trick? Reset your iPhone!
This is how to reset your iPhone according to Apple Support:
July 21, 2008 – 1:45 pmTo reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds. During this time, a red “power off” slider may appear and the screen may go black, but do not release Sleep/Wake and Home buttons until the Apple logo appears.
One Response to “iTunes Purchases Won’t Play on iPhone: Reset Your Iphone”
Hi — I tried this on my new 3G, and it didn’t work. Any other suggestions? I’ve checked the boxes under the music tab, etc. They will play on my computer, but won’t transfer.
thanks!
[Reply]
By amy on Aug 1, 2008